Terms & Conditions

Terms of Trade

Please read these Terms of trade carefully. By accessing www.intraspace.com.au or www.intraspace.solutions  or placing an order you agree to be bound by the terms of trade below. These terms of trade are subject to change without notice.

Terms and Conditions

The sale or supply of all products and services from IntraSpace Internet site(s) are subject to the following terms and conditions:
IntraSpace shall make every effort to keep the information on this website up to date.
IntraSpace has the right to refuse the sale or supply of any product or service where we deem appropriate.
Every effort will be made to supply you with your order, however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.
At all times the route and method of dispatch is at the discretions of IntraSpace. IntraSpace contracts courier and general freight companies for deliveries; we shall not be liable for failure to deliver on a timely basis due to causes beyond our control.
Liability limited to price of product.
No liability for consequential loss.

Payment

IntraSpace accepts payment by PayPal when purchasing online.

Pricing

All prices quoted on the IntraSpace website(s) include GST and are in AUD (Australian Dollars). These prices are subject to change without notice.

Delivery

Our objective is to process all orders with 1 to 3 working days. However, if your order is required before a certain date please contact us.
Once an order has been dispatched, you should receive it within the following time frame;

  • Metropolitan Melbourne, Sydney or Adelaide 1-2 business days
  • Queensland, ACT; 2-3 business days
  • Regional and Perth; 3-6 business days

If you have not received your order within the time frame specified above, you must contact us immediately on 1800 800 573 or projects@intraspace.com.au

All orders will be sent out to the shipping address that you confirmed at the time of ordering. It is your responsibility to ensure that delivery information is accurate and complete

Returns, Refunds and Cancellation

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Date of purchase and Proof of purchase are required.

Any unopened items still in its original packaging can be returned to Novalok within 30 days of the receipt of your order for an exchange or full refund. Only items purchased from IntraSpace website with a valid authorisation number can be returned. Please contact us first to obtain an authorisation number and the procedure that must be followed to return the unwanted product. You are responsible for any costs associated with returning a product to IntraSpace. Once the product has been returned your refund will be processed. Please ensure all returns are packaged adequately as refunds will not be issued on damaged items.

If IntraSpace has sent you the incorrect items, we will send you the correct item along with a courier ticket for the return.

You can cancel any order prior to it being dispatched and receive a full refund. Please contact us immediately via telephone 1800 800 573 or email sales@intraspace.com.au to inform us of the cancellation request, please included the order number and your contact details. Once your request has been completed, you will receive a refund via the payment method or credit card used for the original order.

Backorders

In general all products on this website are in stock. However, depending upon demand an item may be placed on backorder. If you wish to cancel an order for any backordered item please contact us immediately to arrange a refund.

In the unlikely event that a purchased product is discontinued or is not available for extended period we will contact you and discuss your available options.

Copyrights and Restrictions of Use

All the content included on our web site(s), including all the text, graphics, photographs, logos, icons, buttons and images (“Content”), is the property of IntraSpace Ltd or its content suppliers and protected by Australian and international copyright laws. The compilation, collection, selection, arrangement, assembly, and coordination of all content available on this web site is the exclusive property of IntraSpace and protected by Australian and international copyright laws.

All Content on these web site(s) may only be used by you for personal information gathering. You may make copies of selected portions of the content, provided that such copies are made only for your personal information files and only if you maintain any proprietary notices contained in such content. Any other use of the content, including but not limited to, the reproduction, modification, distribution, transmission, republication or display for any other purposes is strictly prohibited.

Trademarks

IntraSpace, IntraMed, IntraFurn and Filestor and other graphics, logos, and service names used on these web site(s) are the trademarks of IntraSpace.